Refund policy

Last updated: November 10, 2026

30-day return requests

You may request a return within 30 days after your item is delivered. For a change-of-mind return, the item must be unused, unworn, in the condition received, with its original packaging, tags, accessories and included parts. This applies to all products currently offered by Local Prepper. A product arriving damaged, defective or incorrect is handled under the separate process below; original packaging is helpful but is not a condition for reporting that problem.

Start a return

Email admin@localprepper.net or use our contact form. Include your order number, the item, and the reason for your request. For a damaged, defective or incorrect item, please include a description and photos where reasonably possible. Contact us before sending anything back so we can provide the correct return instructions and destination. Do not send an item to a supplier address or the address on its shipping label without our instructions.

Who pays return shipping?

For change-of-mind returns, you pay the return shipping cost. We do not charge a restocking fee. Keep your shipping receipt and tracking information until the return is resolved. For confirmed damaged, defective or incorrect items, Local Prepper covers the reasonable return shipping cost if we require a return, or provides another appropriate resolution at no additional cost to you. We will explain the return arrangement before you ship.

Damaged, defective or incorrect items

Please inspect your delivery and contact us promptly if there is a problem. We will work with you to arrange a replacement or refund as appropriate. Our customer policy is provided by Local Prepper; a supplier’s separate reimbursement process does not remove our responsibility to you.

Refunds

After we receive and inspect a returned item, we will notify you of the result. Approved refunds are issued to the original payment method. We aim to process an approved refund within 10 business days; your bank or payment provider may need additional time to post it. Contact us if that period passes without an update. Change-of-mind return shipping costs are not refunded.

Exchanges and cancellations

We do not offer direct exchanges. Request a return, then place a separate order for the item you prefer. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once fulfillment has started; after delivery, the return policy above applies.

Your rights

This policy does not limit rights that apply under consumer protection law, including for goods that are defective, not as described, or not delivered as agreed. Used or damaged change-of-mind returns do not qualify for the unused-item policy above. Contact us if you are unsure which process applies.